The Department of Transportation is a decentralized agency charged with the establishment, maintenance, and regulation of public transportation in the state. Conduet State and Local Solutions partnered with Creoal to provide managed services.
Challenge
The Department had a daily volume of transactional data in the hundreds of thousands; its reconciliation process was not sufficient to meet SLAs.
Solution
Creoal proposed a solution redesign for recording transactions that would allow rapid reconciliation.
Benefits
Creoal enabled the Department to reconcile a backlog of 90 days of transactions worth millions of dollars in less than one month.